D’Lites Blue Platform Runners

• What is the expected delivery time for my order? / How long it takes to ship my order?

We strive to process your order within 1-3 business days after you place your order. All international orders are shipped via DHL, FedEx, or USPS depending on the package. Typically, your package should be delivered to you within 7-12 days after leaving our warehouse. This may vary depending on the Customs process in the destination country and courier service processing

• How do I know what size to order?

We have a size chart available on our website to help you determine the best size for your feet. Simply measure your feet see the size in size guide or through size chart on description and product page image, and select your size. For more information, please seek our guidance through [email protected]

• What if the shoes I ordered don't fit properly? What if I ordered a wrong size?

We offer easy exchanges for size-related issues. Just contact our customer service team at [email protected] and we'll help you with the exchange process. For more information on return, please read or Return Policy

• Can I exchange an item for a different style or color?

Yes, you can exchange an item for a different style or color. Just contact our customer service team, and we'll help you with the exchange process. For more information on return & exchange, please read or Return Policy

• Do you offer half sizes?

Yes, we offer half sizes for most of our shoe styles. If a half size is not available, we recommend ordering the next size up for a better fit.

• What if I have wide or narrow feet? Do you offer shoes in different widths?

Yes, we offer shoes in different widths to accommodate various foot sizes and shapes. Please check the product description or contact our customer service team at [email protected] for more information

• What if I am unsure about the size to order? Can I order multiple sizes?

IYes, you can order multiple sizes, but please note that the customer is responsible for the shipping cost of the return. We recommend using our size chart or size guide available on our product page to determine the best size to order.

• What if the shoes I received are the correct size but feel too tight or loose?

If the shoes you received are the correct size but feel too tight or loose, please contact our customer service team. We may be able to suggest different lacing techniques or insoles to help improve the fit. We recommend wearing new shoes around the house for short periods of time to help break them in. You can also try using shoe stretchers or applying leather softener to help loosen the material.

• How do I measure my feet to determine the correct size to order?

You can use a ruler or measuring tape to measure the length and width of your feet, then compare those measurements to our size chart or size guide available on our product page.

• What if the shoes I received are marked with a different size than what I ordered?

If the shoes you received are marked with a different size than what you ordered, please contact our customer service team at [email protected] immediately so we can correct the mistake.

• Can I exchange for a different size if I've worn the shoes? Can I exchange for a different size if I've removed the tags from the shoes?

No, we cannot accept returns or exchanges for shoes that have been worn or for which the tags have been removed. Unless it is defective.